Frequently asked questions
Feel prepared.
Arrive at ease.
A few clear answers can make your visit feel more comfortable from the start. If you need help with anything not covered here, please email us.
Email rainbowspa0420@gmail.comPlan ahead
Before your visit
Do you accept walk-ins?
Yes, walk-ins are welcome when availability allows. To protect your time and reduce waiting, we recommend booking online in advance.
How early should I arrive?
Please arrive about 10 minutes before your scheduled appointment so you have time to settle in.
Where are you located, and is parking available?
You can find our address, map, and directions on the Visit & Contact page. A parking lot is available directly outside our entrance.
Which massage should I choose for my first visit?
If you are unsure where to begin, we recommend trying a Swedish Massage. Visit our Services page for details and other treatment options.
Can I request a specific massage therapist?
Of course. If a therapist from a previous visit was especially well suited to you, you may request them when making your next appointment.
Do you offer couples massage?
Yes, we are happy to offer couples massage. Please book online ahead of time. If you need help arranging your visit, email us.
Your comfort
During your massage
What should I wear?
Wear whatever feels comfortable. Loose clothing can be convenient before and after your appointment. Treatments using massage oil or hot stones may require removing some clothing, but you should undress only to your personal comfort level.
How do you protect my privacy and provide draping?
Your massage takes place in a private treatment room. Towels and appropriate covering are provided to support your privacy and comfort throughout the experience.
Can I ask to change the pressure?
Absolutely. Tell your therapist at any time if you would prefer lighter or deeper pressure. Completing the service questionnaire before your treatment, when offered, also helps us understand your preferences.
Can I ask the therapist to focus on a particular area?
Yes. If a particular area has been bothering you, please mention it before the service begins or include it on your service questionnaire.
Should I mention pregnancy, recent surgery, or a health condition?
Yes. Please tell us in advance if you are pregnant, recently had surgery, or have a health condition that may affect your massage so we can discuss the most appropriate options for your visit.
Appointments
Booking & payment
How can I make an appointment?
We recommend booking online through Fresha. Choose a service and an available time using the link below.
Which payment methods do you accept?
We accept cash, credit cards, and eligible gift cards.
Is prepayment required?
Yes. Payment is required before your service begins.
Is gratuity included?
No. Gratuity is not included and is entirely at your discretion.
How do I change or cancel an appointment?
Appointments made through Fresha are subject to the options and policies shown by Fresha. If you booked by phone, please email us to request a change or cancellation.
What happens if I am late or miss my appointment?
Fresha bookings follow the policies presented during the booking process. If a phone appointment is missed without notice, it may affect our ability to accept a future appointment.
A thoughtful gift
Gift cards
Where can I buy a physical gift card?
Please ask a member of our team at the spa about purchasing a physical Rainbow Spa gift card.
How do Fresha eGift cards work?
Fresha issues and manages its electronic gift cards. Please review the Fresha gift card terms for sending, claiming, and redemption information.
Do gift cards expire?
Physical Rainbow Spa gift cards do not expire. For electronic Fresha gift cards, please review Fresha's current gift card terms.
Are physical Rainbow Spa cards and Fresha eGift cards interchangeable?
No. They are separate cards that are issued and managed independently.